"My husband and I began looking for homes about a year ago using Redfin as our guide. We thought we could do it on our own, but we had no idea how much goes into buying a home! After months of searching with very little success, we were so lucky to me… et Melissa at an open house. She is so friendly and kind, and we immediately felt at ease with her.
This is our first home, and we were new to the area. We didnt know exactly what we were looking for, which neighborhood, the process, timing, banks, loans, etc.
Melissa took her time and was very patient with us. She guided us through every step in the process and always kept us informed with what was happening and what to expect. She responded to all of our emails and calls (trust me, we had a lot of questions). On one weekend, we saw the property several times, and Melissa was always accommodating and willing to help.
Knowledge and experience
With regard to knowledge and experience, Melissa is at the top of the game. She is very knowledgeable with the Los Alamitos-Cypress-Seal Beach area. In fact, she was able to show us homes that weren't even on the market yet. She is always well prepared with comps and several options that catered to our interests.
Professionalism
Melissa always responded timely and genuinely cared about our priorities and concerns. She is a true advocate for her clients. For instance, she would contact and follow up with sellers on a daily basis...some days she followed up multiple times. She maintains her neutrality but candidly points out a property's pros and cons.
We truly value Melissa's insights and, more importantly, we trusted her completely. Looking back, I cannot imagine going through this process without her."